Latest Service Update - July 2020:

We continue to experience a large volume of customer contact however we have made good progress with many workstreams over the last few weeks. For the coming few weeks ahead, here are some service and furlough related updates to be aware of:

1. Our phones will be open everyday from 9am to 1pm. We anticipate our phone lines to be extra busy over the coming weeks, if you cannot get through, you can email or (for non Furlough/Covid19 queries)

2. If you have yet to make your first furlough claim we encourage you to do this as there is now a deadline of the 31st July. The Furlough Portal has a detailed step by step guide on how to claim, alternatively email

3. If your employee has returned to work after a period of being on furlough, you can let us know by simply visiting the Furlough Portal and go to Step 7 'End Furlough'.

4. We will continue to furlough your employee until you either inform us to:

a. End Furlough, which can be done via the Furlough Portal. b. Apply part time/ flexible furlough, which can be done via the Furlough Portal. c. Make your employee redundant. To find out more about this, visit out contact us page. d. Tell us your nanny has left, which you can do via the Members Area.

 To read all our latest Covid-19/Furlough related FAQs click here. To access our newly built Furlough Portal click here

Natural Fit

The different types of home care and the duties they involve

The different types of home care and the duties they involve

Are you thinking about hiring a carer for yourself or for a family member who perhaps can’t do as much as they used to? Maybe you are unsure of the type you need or the tasks you need them to be able to do - there are many different types of carer who can perform different levels of care within your home, depending on the specific needs of their client.

Some types of home carers can include: general care/personal care, companion, personal assistant, housekeeper. There are lots of advantages to hiring a home carer - many of which can be found here!

General Carer/Personal Carer

A general carer usually provides personal care to their client, as well as doing general duties and being an “all-round” support. This is the most common type of carer. They are usually hired by an elderly or disabled person (or their family members) to provide personal care because they are unable to do certain things for themselves and are unable to look after themselves on their own.

Personal care includes helping them with showering, dressing, washing etc. and should be done by a trained professional. Oftentimes a general carer will also provide a certain level of companionship to their client, as many days they may be the only person they see or speak to. Their duties could also include light housekeeping and basic cooking.

You should consider all the different types of carers and what packages you might provide in order to recruit the perfect carer!


A companion is someone who can provide emotional support to clients who may otherwise be lonely and not have a lot of people around them – usually this would be an elderly person who does not have many family or friends around them. They are able to look after themselves and do not generally need support but need a companion who they can confide in and who can give them emotional support. A companion does not need to be specially trained if they are solely providing companionship. They may provide companionship by visiting the client in their own home, and they may also take them out for a coffee, or days out occasionally. The main responsibility of a companion is to provide emotional support and prevent their client from becoming lonely.

Personal Assistant

A personal assistant provides more administration and scheduling help to their client, rather than companionship or personal care. A client may decide that they need a personal assistant if they are still fully able to look after themselves, and they don’t necessarily need a companion as they may still have family and friends around them, but they would like a little bit of help with organising day to day life admin. A Companion may also become a Personal Assistant if they are helping the client with these sorts of things too.

Housekeeper Carer

A housekeeper carer is usually needed when the client needs more support around their home – they may be capable of looking after themselves and do not need help with personal care, but struggle to look after their home. A housekeeper carer does not need specific training, but experience in housekeeping is often sought after. A housekeeper carer would do duties such as: deep and daily cleaning of the household, laundry, ironing, light cooking, making beds, etc. A client (or their family member) will usually hire a housekeeper carer in order to ensure their house is kept up to a good standard even though they may be less capable of the upkeep than they once were.

When you are looking to hire a new person for yourself or your loved one, it's always important to use a reputable recruitment agency - there may be many challenges faced! Polo & Tweed work with clients in London, across the UK and around the world - helping them find the perfect member of staff. You can read more about them and get in touch with them here.

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