Latest Service Update - July 2020:

We continue to experience a large volume of customer contact however we have made good progress with many workstreams over the last few weeks. For the coming few weeks ahead, here are some service and furlough related updates to be aware of:

1. Our phones will be open everyday from 9am to 1pm. We anticipate our phone lines to be extra busy over the coming weeks, if you cannot get through, you can email or (for non Furlough/Covid19 queries)

2. If you have yet to make your first furlough claim we encourage you to do this as there is now a deadline of the 31st July. The Furlough Portal has a detailed step by step guide on how to claim, alternatively email

3. If your employee has returned to work after a period of being on furlough, you can let us know by simply visiting the Furlough Portal and go to Step 7 'End Furlough'.

4. We will continue to furlough your employee until you either inform us to:

a. End Furlough, which can be done via the Furlough Portal. b. Apply part time/ flexible furlough, which can be done via the Furlough Portal. c. Make your employee redundant. To find out more about this, visit out contact us page. d. Tell us your nanny has left, which you can do via the Members Area.

 To read all our latest Covid-19/Furlough related FAQs click here. To access our newly built Furlough Portal click here

Natural Fit

Paying your household employee a Christmas bonus

The Christmas season is here once again and as a domestic employer, you may have considered rewarding your household employee with a Christmas bonus. If you have, why not take a look at our top 4 FAQs on paying a Christmas bonus. 

1. How should a bonus be calculated?

There are several ways in which you could choose to calculate your employee's bonus. For example, some employers opt for a set figure, whilst others choose to offer a percentage of their employees' annual salary. If you've paid a bonus in previous years it is worth using a consistent calculation.

2. Do I need to inform HMRC of my employees' bonus?

As an employer you have certain reporting duties, such as declaring your employees' tax and national insurance to HMRC. For these figures to be accurately calculated you will need to make sure that any Christmas bonus that you pay to your employee is reflected on their payslip. Not reporting this to HMRC may lead to complications or even fines.

3.Should I pay my employee a bonus?

Whether you are obliged to pay your employee a Christmas bonus, or not, is dependent on what is stated within the contract of employment. If there is no mention of this within the contract you may also want to check the supporting documents, such as the offer letter of employment. If neither the contract of employment or offer letter, details any causes regarding Christmas bonuses then it is likely that you are not obliged to pay one. However, it is worth remembering that bonuses can be a great way to reward your staff.

4. How do I let you know that I have paid my employee a bonus?

Any bonus paid to your employee should be reported to your payroll provider, so that it can be reflected on your employee's payslip. If you are a Stafftax customer, you can let us know the details of any bonuses paid, by emailing us. Alternatively, you can send us a message via your members area.

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